Frequently Asked Questions on our Delivery Management System



We’re here to answer your Frequently Asked Questions

Delivery Management Systems are well known in the field of Construction, but less so in other industries. Our long-standing experience in helping managers make their operations more efficient across various industries has shown us what great potential this tool has, and has equipped us with the necessary experience to cater to all kinds of projects.

Read our answers to the most frequently asked questions about Zone Manager below.

If you have a question but can’t find it below, please don’t hesitate to contact us and we’ll be happy to help.

Delivery Management System FAQ’s

How long does Zone Manager take to set up?

Zone Manager is quick to set up and our team will advise and assist you on the best way to configure the system for your specific project requirements.

What makes Zone Manager's bookings diary different?

Its in-built intelligence means that it does not allow double-bookings to be made.

What platforms is Zone Manager compatible with?

Zone Manager is browser based and so works across any platform with a modern browser.

How easy is it for suppliers to use and access the system?

Zone Manager is a portal which is available 24/7. As a self-service platform, suppliers can access it by simply signing in. It’s both straightforward for suppliers to do this themselves, and for managers to oversee and control their access from a central point.

What different levels of user access are there for the system?

The different levels of access which can be set up in Zone Manager are:

  • Administrator – system administrators who can do everything from configuration changes to managing bookings.
  • Admin Viewer – read-only access to everything which is typically given to system overseers.
  • Supervisor – day-to-day tasks such as managing bookings and setting up logins but can’t make configuration changes.
  • Gate Operator – booking deliveries in and out of site
  • Contractor – make and manage their own bookings. These are of two types; those that can only request delivery slots (Requestor) and those that can make confirmed bookings (Booker)

What format does the schedule come in?

Schedules are shown both on an interactive diary and on booking lists.

Is training provided?

On-site training is provided where possible as part of all subscription packages. We can also offer online training as an alternative.

Does the Delivery Management System work on different devices?

Yes, the DMS works on hand-held devices such as tablets and all modern browsers.

Does the Delivery Management System have Supplier booking capacity?

Yes, our system allows suppliers to book their own deliveries, and site managers to control delivery point and gate.

What are the reporting capabilities of the Delivery Management System?

Zone Manager contains many reports such as supplier performance, delivery point usage and CO2 emissions. Reports and booking data can be exported to Excel.

Is the booking process simple for suppliers?

Yes, the supplier can easily book deliveries, resources and collections through our self-explanatory booking process.

Can you request slots/confirm bookings?

Suppliers can be set up as only being able to request booking slots, or make confirmed bookings.

Can I use it to book other equipment? e.g. cranes, hoists

Yes, resources can be booked in unison with the delivery or separately.

Does the Delivery Management System have Delivery booking and tracking capabilities?

Yes, diarised and tabular views are provided to allow admins and supervisors to track and manage the delivery schedule. Suppliers have similar capability but are restricted to their own bookings.

Can suppliers register themselves on the Delivery Management System?

The registration feature allows the supplier to request a new company account and login credentials. Registration requests can easily be approved or rejected by site administrator, giving you control over who can make bookings.

How does the Delivery Management System support security of people and assets?

The DMS supports security through its invite-only access and centralised overview and control of site access by a manager who confirms bookings.

Can you configure loading bays?

An unlimited number of loading bays and service areas can be configured. Operational windows, default slot sizes, maximum vehicle sizes, supplier access rights can be easily configured.

Is the Delivery Management System IT Secure?

Yes, the system is hosted on our secure UK servers.

Can we restrict where suppliers can deliver to?

Yes, the system allows you to grant and deny supplier access, not just to delivery points, but gates and vehicle types.

Can we restrict the times when delivery points are open for deliveries?

Yes, by default delivery points are open and the system allows you to configure closed periods.

Does the DMS support tracking deliveries at the outer perimeter and also at the delivery point?

Outer perimeter marshalls can track when vehicles arrive and leave the site. The delivery area marshalls can further track when vehicles enter and leave their specific delivery areas.

What are the capabilities regarding vehicle searches?

The DMS can automatically manage the capacity of vehicle search areas. Deliveries for areas that require “clean” vehicles can automatically have a vehicle search slot booked.

Words from our clients

Gold standard support Zone Manager

“Zone Manager Delivery Management System flexibility and the expert team’s willingness to build specific functionalities to meet the needs of different projects is just unrivalled.”

Stephen McCarthy

Group SEHQ Manager, Duffy Contract Services

Gold standard support Zone Manager

“Because of their extensive knowledge and background in construction logistics, Zone Manager are able to suggest creative and practical solutions to specific issues. Their system's customisability and integration capabilities are simply outstanding.”

Travis Scott

Operations Manager, Focus Group Logistics

Gold standard support Zone Manager

“I'm impressed with the way Zone Manager is frequently updated based feedback from users. The support team are always on hand and ready to assist when needed. I would highly recommend Zone Manager to Logistics Coordinators and hope to use it again in future projects.”

Logistics Manager

Battersea Power Station Development