Delivery Management System Solutions



What is a Delivery Management System?

Our DMS can be used in  various facilities and commercial premises

Zone Manager is an award-winning Delivery Management Software

A Delivery Management System (DMS) is a software which helps site managers and facility managers book, track and organise deliveries arriving onsite. A DMS supports operational efficiency, site security and cuts staffing costs, enabling a smooth delivery process.

    We offer Delivery Management System Solutions for a wide range of sectors, including Construction, Commercial Properties, Events, Retail Outlets, Facilities Management and Warehousing.

      Working with us means you not only get the DMS, but also logistics consultancy and technical support, training for your team and a full system configuration based on your site or project needs.

      Any questions?

      Contact our team directly or check out our frequently asked questions below.
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      Delivery Management in Construction is not just a matter of having a delivery booking tool, it’s about taking control of what delivery is booked and when; what gate a specific delivery arrives at; who is the assigned driver; what is their vehicle type and range of emissions, etc. All these important bits of information are safely stored and associated with the right delivery within the system. The dynamic delivery schedule informs site managers at all times, without the need to manage spreadsheets and make countless phone calls.

      Here are a few benefits of implementing a Delivery Management System on your Construction site:

      • Minimal Site Congestion
      • Enhanced Security onsite
      • Delivery and Logistics Efficiency (e.g. ensuring that only the required materials are being delivered at the right time)
      • Create and export project reports, which our DMS provides as standard
      • Track and monitor compliance (e.g. CO2 emission calculations)

      Facilities Management

      There are not many large or inner city sites where suppliers can deliver into buildings when and where they want.

      Loading bays have restricted access, access roads may be constrained as to when they can be used and vehicle types may have to comply with CAZ requirements.

      With online delivery management this is almost all controlled for you allowing suppliers to independently find available delivery times and book without needing management intervention.

      Gatemen have full visibility in real-time and are given a tool to accept or reject late or unplanned arrivals


      Event management can often involve a lot of activity. Supplier delivering to different stands or stages in different parts of the venue all want to bring their displays and materials at the same time.

      Access to the site can sometimes be very limited because of a single access gate, restricted loading bays or other reasons.

      There can be multiple events happening in the same venue at overlapping times or there might be high security requirements.

      Many reasons why an online delivery management system can ease the job of the Operations manager.

      Other Industries or Applications

      Delivery Management System Solutions have wide application, wherever goods are delivered or collected whether this be by road, rail or water.

      Almost every warehouse whether this is used for storage or manufacture has parcels, pallets or bulk materials coming and going.

      Major manufacturers and retailers will have an ERP solution that includes some sort of delivery management. These systems are very expensive and a luxury that many cannot afford.

      An online Delivery Management System like Zone Manager can provide the key features required of online booking, loading bay management and gate control. Add in yard management and the spreadsheets can be ditched.

      Examples of other industries where Zone Manager has been used successfully:

      Custom Requirements

      If you have particular requirements for your project, with our knowledge built on real-life delivery management experience at all levels and of software development, we are ideally placed to help you develop your requirements into a software specification.

      We able to customise our base system potentially making radical changes using just the core forms and data structures and building on them.

      Basing a system on a proven core allows a faster and much more cost-effective development that would not be possible starting from scratch.

      Delivery Management System FAQ’s

      How long does the Zone Manager DMS take to set up?

      Zone Manager is quick to set up and our team will advise and assist you on the best way to configure the system for your specific project requirements.

      What makes Zone Manager's bookings diary different?

      Its in-built intelligence means that it does not allow double-bookings to be made.

      What platforms are Zone Manager compatible with?

      Zone Manager is browser based and so works across any platform with a modern browser.

      How easy is it for suppliers to use and access the system?

      Zone Manager is a portal which is available 24/7. As a self-service platform, suppliers can access it by simply signing in. It’s both straightforward for suppliers to do this themselves, and for managers to oversee and control their access from a central point.

      What different levels of user access are there for the system?

      The different levels of access which can be set up in Zone Manager are:

      • Administrator – system administrators who can do everything from configuration changes to managing bookings.
      • Admin Viewer – read-only access to everything which is typically given to system overseers.
      • Supervisor – day-to-day tasks such as managing bookings and setting up logins but can’t make configuration changes.
      • Gate Operator – booking deliveries in and out of site
      • Contractor – make and manage their own bookings. These are of two types; those that can only request delivery slots (Requestor) and those that can make confirmed bookings (Booker)
      What format does the schedule come in?

      Schedules are shown both on an interactive diary and on booking lists.

      Is training provided?

      On-site training is provided where possible as part of all subscription packages. We can also offer online training as an alternative.

      Delivery Management System Solutions Case Studies


      DMS for Retail - Westfield Stratford

      The Westfield Stratford city shopping centre in London is the 4th largest shopping centre in the UK. After opening in 2011, Westfield had broken industry records delivering £1.1bn in retail sales and over 46m customer annually. Following a recommendation from Westfield's development arm, Zone Manager was quickly set up and configured to function as a retail centre delivery management system.


      DMS for Logistics Contractors - Focus Group

      Focus Group Logistics have been making use of Zone Manager to assist in the management of large-scale construction projects for a number of years and says that, by using Zone Manager, he and his team have benefited from better management of site congestion and their ability to better manage their planning function.

      Close-up of man cutting wood with DeWalt table saw

      DMS for Refurbishment Projects - Malmaison York Hotel

      Zone Manager assisted in the refurbishment of Malmaison Hotel by providing our award-winning Delivery Management System Solutions and a comprehensive logistics plan. The product and service Zone Manager provided tackled obstacles such as heavily restricted delivery schedule, limited delivery space and a one-way traffic system among others.

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